-- Evolution --
Economically as a business Marks & Spencer’s had to
evolve according to the times. The penny bazaar store was a great success and
expanded to great effect; however as the First World War began the maximum
price was lifted to 5 shillings allowing them to stock a wider range of products
for the general public such as electrical goods, clothing and affordable
luxuries. Due to this expansion the business would not be able to turn back, so
they thought wisely and branched out with care identifying themselves as a
family brand in the 30’s.
These expansions continued throughout the Second World War and up until the 60’s when trends changed and there were new innovations for modern life, briefly leading the business to become more fashion orientated to keep up with the want for new man-made fabrics. However, this changed again during the 90’s when convenience became top of the list, meaning ready meals and homeware were now stocked in store making M&S a one-stop destination for all of your needs. Despite the introduction of all of these things, people became bored with the St Michael label and in an attempt to liven up the brand they introduced new sub-brands. Between 2000-04 we saw the introduction of Autograph, Per Una and Ltd Collection allowing M&S customers the choice, based on their lifestyle and budget.
Similarly to how they financially adapted with the times, they introduced new technology according to trends in a bid to keep the people happy and make money. The most noticeable change in technology came during the 60’s where man-made fabrics were seen as a cutting edge necessity, due to the synthetic fibres being convenient to make and long lasting. An example of this is the St Margaret tights they introduced in 1962, considered to be the only way to bridge the mini gap which stocking missed, they were top-sellers and broke sales records.
Following on from this, Marks & Spencer’s audience has always been the general public; therefore it’s essential for them to think socially one hundred per cent of the time. It’s clear to see how they’ve kept their products up to date, but more importantly it’s the changes to their branding which have focused on the social side of things. The sub-brands introduced between 2000 and 2004 gave their customers a choice based on their lifestyle and budget. Something they didn’t have before under the St. Michael range. Showing how M&S thought on a personal scale, later reinforced by the rebranding of the entire business thanks to the ‘Your M&S’ campaign, highlighting how M&S always put the customer/society first.
Culturally, M&S have constantly been evolving. As any successful business would have to, simply to keep up with trends and turn a profit. However as time has gone on, the term culture itself had evolved. We no longer view culture on a small scale, it involves the whole planet and it’s clear to see in recent times how M&S have adapted to this. By introducing ‘Plan A’ in 2007, M&S became the first major UK retailer to stock fair-trade cotton which showcased their willing to care for the world. Human rights and ethical policies are now focussed upon heavily when a customer is judging on which place to shop, showing the change in culture and how people now view things.
Overall these aspects have led to Marks and Spencer’s being one of the most well known historical businesses, as it has truly stood the test of time and is still expanding and growing in this modern age.
These expansions continued throughout the Second World War and up until the 60’s when trends changed and there were new innovations for modern life, briefly leading the business to become more fashion orientated to keep up with the want for new man-made fabrics. However, this changed again during the 90’s when convenience became top of the list, meaning ready meals and homeware were now stocked in store making M&S a one-stop destination for all of your needs. Despite the introduction of all of these things, people became bored with the St Michael label and in an attempt to liven up the brand they introduced new sub-brands. Between 2000-04 we saw the introduction of Autograph, Per Una and Ltd Collection allowing M&S customers the choice, based on their lifestyle and budget.
Similarly to how they financially adapted with the times, they introduced new technology according to trends in a bid to keep the people happy and make money. The most noticeable change in technology came during the 60’s where man-made fabrics were seen as a cutting edge necessity, due to the synthetic fibres being convenient to make and long lasting. An example of this is the St Margaret tights they introduced in 1962, considered to be the only way to bridge the mini gap which stocking missed, they were top-sellers and broke sales records.
Following on from this, Marks & Spencer’s audience has always been the general public; therefore it’s essential for them to think socially one hundred per cent of the time. It’s clear to see how they’ve kept their products up to date, but more importantly it’s the changes to their branding which have focused on the social side of things. The sub-brands introduced between 2000 and 2004 gave their customers a choice based on their lifestyle and budget. Something they didn’t have before under the St. Michael range. Showing how M&S thought on a personal scale, later reinforced by the rebranding of the entire business thanks to the ‘Your M&S’ campaign, highlighting how M&S always put the customer/society first.
Culturally, M&S have constantly been evolving. As any successful business would have to, simply to keep up with trends and turn a profit. However as time has gone on, the term culture itself had evolved. We no longer view culture on a small scale, it involves the whole planet and it’s clear to see in recent times how M&S have adapted to this. By introducing ‘Plan A’ in 2007, M&S became the first major UK retailer to stock fair-trade cotton which showcased their willing to care for the world. Human rights and ethical policies are now focussed upon heavily when a customer is judging on which place to shop, showing the change in culture and how people now view things.
Overall these aspects have led to Marks and Spencer’s being one of the most well known historical businesses, as it has truly stood the test of time and is still expanding and growing in this modern age.
-- Quality – Value -- Service -- Innovation --
Trust --
Since the opening of Marks’ first stall in 1884 at the Kirkgate Market, the business relied on the five core principles of: Quality, value, service, innovation and trust. This was clear to the see with the open display of goods and the fixed price system, adopting the slogan ‘Don’t ask the price, it’s a penny.’ Thus clearly informing the customers and highlighting their core principles.
This was emphasized in the nostalgic ‘Celebrating 125 Years’ campaign which used the strapline; ‘Quality worth every penny’ placed over images of their best known products. Including the melt-in-middle chocolate pudding which was one of many M&S products to be given the Fleetwood Mac treatment in the ‘This is not just food, this is M&S food’ campaign which began in 2004 as part of the ‘Your M&S’ larger scale campaign to save the business.
Another contributory to the ‘Your M&S’ campaign was the new and innovative ‘Look Behind the Label’ campaign which brought M&S’ ethical policies and aims to the foreground. Launched in 2006 this campaign reinforced the trust that may have been lost in previous years by showing customers the steps the business took to achieve the best possible outcome for not only the customers, but for the suppliers and the planet as well.
As well as this the journey the train is on expresses the fact that M&S have something for every occasion, no matter where you are in the world, or what you’re doing there. Thus highlighting the quality of their products, durable, aesthetically pleasing and worth every penny. The idea of quality is also reinforced by the classy look of the train, as the models are in what appears to be First Class suggesting that the products are of an incredibly high quality and that they will make you feel one million dollars.
Also the inclusion of ordinary, everyday people such as the nurse also reinforces the brands key principle of trust, as a nurse should always provide the best service in order to maintain the good health and trust of the general public. The range of industries these leading ladies are involved in also shows how M&S is for everyone, no matter how much you earn you will be provided with the best value for money as their broad range of products are all made with care to a high quality.
As well as this, the way in which the interviews are shot make them seemingly very personal, yet again showing how M&S listen to the customers to provide the best service, and how the customers in turn trust them, allowing them to openly talk about their own experiences. These experiences are mainly based around overcoming problems, suggesting that buying from M&S will give you the ability to have more self confidence and the willingness to push the boundaries and become a ‘leading lady.’
Due to the range of the innovative women labelled as ‘Leading Ladies’ the target audience is broad, but approached with great effect. The campaign, I believe, targets the working woman as the interviews mainly involve conversations about the industry in which the women are involved in, and how they got to such a high position within it. However within this target audience there appears to be sub-branches such as women who are possibly lacking in confidence, and people that think M&S clothing is just for the older generations. This is why the interview style format is great, as it targets a wide range of people, but relates to sub-groups personally through different ‘Leading Ladies’ and their interviews.
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